Coordination is essential for navigating the illness system and for supporting behavior change. People change behaviors with others. PeaceHealth and Congral have produced the best current technology for this purpose. It is still being improved upon.
Software must be able to “watch” what you are doing or not doing, monitor whether you are succeeding or not succeeding in your goals and then notify you and your friends in ways that make it easier to do what you set out to do. This requires a rules engine and a work flow engine which are monitoring THE PERSON’S actions and then notifying in real time any helpful person of the action or support needed. This must occur though cell phone text messages and e-mail and it must be very simple and easy.
Without this layer chaos reigns. The “system” is too complex for standard operating procedures and patient instructions to lead to successful behaviors.